Web Accessibility Statement

UCSF is committed to providing an online environment that is accessible to everyone, including individuals with visual, auditory, motor or cognitive disabilities.

Improving accessibility benefits all of us by helping to improve Search Engine Optimization (SEO), future-proof content and promote a model of inclusivity.

If you are experiencing a web accessibility issue with content on a website or posted PDF documents on the UCSF website, please contact us to report an accessibility issue and include the URL. More information below.

How to Report an Accessibility Issue

IT Web Services strives to provide website administrators with accessible website templates, a compliance monitoring tool and training to ensure a positive user experience. If you cannot access website or web application content or use a feature with assistive technology, please report an accessibility issue. This is our accessibility complaint investigation and resolution process.

You may also directly contact the related services by phone, email, or mailing address from the following list:

Student Disability Services
http://sds.ucsf.edu
Tim Montgomery, Co-Director or Clayton Littrell, Co-Director
500 Parnassus Ave, Milberry Union, MU100
San Francisco, CA 94143
Telephone: 415-502-3469
Email: [email protected]

Employee Disability
Disability Management Services, Campus HR
https://hr.ucsf.edu/service/disability-management
3333 California Street, Suite 330
San Francisco, CA 94143
Telephone: 415-476-2621

Patient Relations, UCSF Medical Center
https://www.ucsfhealth.org/services/patient-relations
Patient Relations is available by phone from 8:30 a.m. to 5 p.m. Monday to Friday at (415) 353-1936 or on weekends and holidays by calling the Nursing Supervisor at (415) 353-1797.

Information Technology Help Desk
Create a ticket or chat at https://ucsf.service-now.com/ucsfit
Telephone: (415) 514-4100

New ADA Title II Ruling

On Wednesday, April 24, 2024, the Department of Justice (DOJ) finalized the new rule to make websites ADA accessible for people with disabilities. This date is important because, in two years, April 24, 2026, is the deadline for compliance.

Two important takeaways

1. Technical standards for compliance are Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
2. Site owners are responsible for making their site(s) and applications WCAG 2.1 AA compliant by April 24, 2026, and maintaining compliance thereafter.

Official Links

• Official Federal Register rule
  “Nondiscrimination on the Basis of Disability; Accessibility of Web Information and Services of State and Local Government Entities.” This 289-page PDF is the long-form ruling from the ADA.
• Fact Sheet
  New Rule on the Accessibility of Web Content and Mobile Apps Provided by State and Local Governments. This web page from ADA.gov contains highlights of the requirements, a summary of the exceptions, and more.
• Press Release
  The DOJ announced on April 9, 2023, the Attorney General’s intent to sign the ruling that was proposed in August 2023. 

Brush up on WCAG 2.1

• What’s New in WCAG 2.1?
• Download the WCAG 2.1 Map (PDF)
• IT Digital Accessibility Training

Overview