Frequently Asked Questions

Below are some common website-related questions at UCSF. If your issue isn't addressed here, check the resources on the Help page.

General Websites FAQs

How do I request a UCSF subdomain name for my new website?

Official UCSF websites will receive a subdomain of ucsf.edu  (i.e. websites.ucsf.edu). Choose an address that is short, memorable and comprehensible to people outside of your specific group.

If you are creating a Drupal-based website, including a UCSF Site Builder template, then your domain name request will be part your Drupal Web Hosting Request.

If you are creating a non-Drupal website, you'll need to fill out a Domain Name Service (DNS) Request. Here are some tips for filling out that form:

  • What device type? "Server"
  • What is the record type? "A record"
  • What is the faceplate? This is your website address, such as "websites.ucsf.edu."
  • What is the location of this device? If the server is virtual put your office location for the location.
  • What is the IP network? Put the IP of the server here, such as "128.218.22.105"

What do I do with my website if I no longer need it?

Be sure to have a long-term plan when creating any website because there are risks involved when your website is no longer active. For instance, websites that stop getting security updates can get easily hacked, and outdated content can wreak havoc on UCSF's overall search engine optimization (SEO).

If you only need a website for a limited time period, first consider if you can simply add a section to an existing website; it is generally not recommended to create a new website for a short-term project.

When you are ready to retire a website or if you are leaving UCSF with no successor to maintain your website, email webservices@ucsf.edu to get instructions on how to properly handle your website.

How do I upgrade from Starter Kit 1.0 to Starter Kit 2.0?

If you have a Starter Kit 1.0 site but would like to adopt the look and feel of Starter Kit 2.0, follow these steps:

  1. Select “Appearance” in the Drupal menu
  2. Find the UCSF StarterKit Base Theme Prototype, and click the “Enable and set as default” link or “set as Default”, if it is already enabled
  3. Click the “Save configuration” button at the bottom of the page
  4. Go to Structure > Blocks
  5. Find the Header section and click the configure link for “Main Menu – Level 1”
  6. Click the “Advanced options” button and:
  7. In the “Maximum depth” drop-down, select “2”
  8. Select the box for “Expand all children of this tree”
  9. Click the “Save block” button at the bottom
  10. Once you’re done, make sure to Flush all Caches

Starter Kit 1.0 Example

Starter Kit 1 site example

 

Starter Kit 2.0 Example

Example of a Starter Kit 2 website

 


Site Builder FAQs

Analytics

How do I get a Google Analytics code?

Create a "Service Now" ticket, include your sitename and URL, and assign it to ITS_TA_WEB_Services.

How do I enable Google Analytics on my site?

If you have your Google Analytics code ready, click "Modules" in the Drupal admin menu between People and Configuration. Under filter list, type Google Analytics and then, in the drop down menu for that item in the righthand column, select "configure". Under general settings, you'll find a box asking for the Web Property ID. Enter your Google Analytics code and click "Save Configuration" at the bottom of the page.

Blocks

What is a block?

A "block" is a Drupal term; think of it as a building block of content you can add to any page. 

How can I create a block?

The UCSF Site Builder comes with a wide range of blocks; you just need to activate them. Take advantage of these by enabling Starting Points (Structure > Starting Points) you'd like to use. 

You can also create custom blocks. To do so, visit Structure > Blocks > Add Blocks.

How can I add a block beneath the main content area?

Beneath the main content area you'll see two buttons labeled Text and Block. Click on Block. By default, "-None-" will be selected. Click on that dropdown to see a list of all available blocks, and select the block of your choice. Add more blocks by clicking on "Add another item". 

How can I add a block to the sidebar?

To add a block to a page's sidebar, click "Build Sidebar" on the right side of the page above the main content area. A space will appear called Sidebar Blocks. Click "Add a block". By default, "-None-" will be selected. Click on that dropdown to see a list of all available blocks, and select the block of your choice. Add more blocks by clicking on "Add another item". 

How can I rearrange the order of blocks?

If you hover your mouse over the directional icon immediately to the left of any block name, you should see a mousetip that says "Drag to reorder". Move each block up or down, and Save the page once you're satisfied with their order.

Events

How can I pull in events from the UCSF Events Calendar?

To use this feature, first visit the widget builder on calendar.ucsf.edu to choose what events you'd like to display. There are a number of options here, but focus on selecting a Department/Group or other filtering option, like Event Type or Affiliation. Scroll down and click "Generate Embed Code." Copy the code that appears.

Now, go to Structure > Starting Points and click on the UCSF Widgets tab. Select "UCSF Events Calendar Integration". A space will appear asking for the embed code you just generated. Paste it into this space and click "Create Starting Point." You can then add UCSF calendar events to any page by adding a block called Starting Point - UCSF Calendar.

How can I create my own events?

First, if you'd like to have your own group on the UCSF Events Calendar but don't have one yet, write to calendar@ucsf.edu. With a group page, you'll be able to share events specific to you on both your website and the central website simultaneously.

If you only want to have events specific to your site, go to Structure > Starting Points, click on "Events Calendar", and then click on "Create Starting Point." Now you can create local calendar events by going to Content > I’d like to create a: > Event.

Images

Where can I find images?

There are free images available in the UCSF Brand Photography Library. If you can't find an image that meets your needs, you are welcome to buy one from a stock photography website. However, please be sure that any images you purchase meet UCSF's brand photography guidelines.

How big should they be?

It depends where you're using them. If you need an image on your homepage, 1200px wide is a safe bet. For most other pages, 800px wide will suffice. However, please be aware that there is a file upload limit of 1.5MB.

While there is no restriction on uploading an image that is too small, a picture without enough data will appear pixellated and should be replaced with a larger file.

How can I delete or disable a menu item?

Visit Structure > Menus > Main menu to view your current menu structure.

To permanently delete a menu item, find it and click "delete" in the right column. It will ask you to confirm your choice; click "Confirm".

If you want to disable a menu item, uncheck "Enabled" and click "Save configuration" at the bottom of the page.

How can I add a menu item?

If you're looking to re-enable an automatically created Starting Point page, visit Structure > Starting Points and enable the corresponding Starting Point again.

If you'd like to add a different page, visit Structure > Menus > Main menu. Under Main Menu, you'll see an option to "Add link". Click on this, enter the relevant information, and choose what its Parent menu should be. Click "Save".

How can I rearrange menu items?

Visit Structure > Menus > Main menu. If you hover your mouse over the directional icon immediately to the left of any menu item, you should see a mousetip that says "Drag to reorder". You can move menu items up, down, left or right. If a menu is indented, it will become a submenu of the item above it. 

When you're happy with the menu order, click "Save configuration" at the bottom of the page.

News

How can I pull in news from UCSF.edu?

Easy! To bring in a customized news feed, go to Structure > Starting Points and click on the UCSF Widgets tab. Select the option called "UCSF.edu News Integration". Now, pick the general news area(s) you're interested in — be sure to choose at least one — and as many topics as you'd like. Once you're done, click on "Create Starting Point". You can then add a UCSF news feed to any page by adding a block called Starting Point - UCSF News.

How can I create my own news?

Visit Structure > Starting Points and click on "News - Block". This will allow you to create news stories that are specific to your site. A news menu item will automatically appear in your main menu, and you can change the name of the menu item, move it, or even delete it altogether. The individual news articles you create will still be available, and you can link to them in whatever way works best for you. You can also reference them in a block by adding a Starting Point - Local News block to any page.

To create a news item, visit Content > I’d like to create a: > News. Add a title, an author, an image, and the body of your news story. Save.

Profiles

How can I pull in UCSF profile information?

Save time by integrating with UCSF Profiles. To get started, visit Structure > Starting Points, click on the UCSF Widgets tab, and then select UCSF Profiles Integration. You'll be asked if you'd like to create a grid of profiles, or an expanded view (you can revisit if you change your mind). Click "Create Starting Point"; a page will appear called People, which will initially be blank.

You can now add people to this page by visiting Content > I’d like to create a: > UCSF Person. Submit their UCSF email address, upload a headshot if you have one (many faculty shots are available in the Brand Photography Library), and override any information that you'd like to customize. Then decide whether to include Publications. If you want to feature only some, add those specific ones by searching for each title with a keyword. Save.

After the People menu is added, you can change the name of the menu item, move it, or even delete it altogether. The individual profile pages you’ve created will still be available, and you can link to them in whatever way works best for you.

I'm getting an error message when trying to add someone. How do I get around it?

First, make sure that the person has a profile on profiles.ucsf.edu. If they don't, they should request one through their group's HR representative. If their profile exists, double check that the email you're submitting is the one affiliated with their profile. Lastly, ask the person to make sure they've allowed their information to be fully public rather than “UCSF Only” via their HR representative.

How can I add a sidebar?

You can add a sidebar to any page by adding a block to a page's sidebar. To do so, click "Build Sidebar" on the right side of the page above the main content area. A space will appear called Sidebar Blocks. Click "Add a block". By default, "-None-" will be selected. Click on that dropdown to see a list of all available blocks, and select the block of your choice. Add more blocks by clicking on "Add another item".

Styling

How can I change my website's styling?

If you're using the UCSF Site Builder, it's easy to make design changes. When logged in, visit Appearance > Settings > UCSF Site Builder to select new options. To save changes, click on the "Save configuration" button at the bottom of the page.

How can I use the content formatting toolbar?

Source: Switch between a What You See Is What You Get (WYSIWYG) editor and full HTML.

Headers and font sizing: Highlight the text you'd like to style and click on the dropdown list that says "Normal". Body text or paragraphs should always be "Normal", but there are a variety of different header sizes for section headings and titles. 

Body text styling: Highlight the text you'd like to style and press one of the following: B (bold), I (italicize), U (underline), S (strikethrough), or T (remove formatting).

Align text: Align text to the left, center, or right by highlighting the text you'd like to align and then choosing one of three stacked bar icons. By default all text is left-aligned, and this setting is generally recommended.

Lists: You can easily create numbered or bulleted lists to differentiate information. Make sure each list item is on a new line, and then highlight all items. Click on either the numbered or bulleted icons to create a list.

Indent: Indent information to distinguish it from the rest of the page by highlighting a section and then clicking the right indent icon (small arrow facing right). Move text back by highlighting that same section of text and clicking the left indent icon.

Link: Hyperlink to relevant content by highlighting contextual information and clicking the small link icon.